Terms of Use

Agreement to Terms

By accessing and using Min Hälsa's digital healthcare services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our services.

Service Description

Min Hälsa provides digital healthcare services including:

  • Online medical consultations
  • Prescription renewals
  • Health assessments
  • Medical advice and information

User Responsibilities

Account Registration

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must notify us immediately of any unauthorized use of your account

Appropriate Use

  • Use our services only for legitimate medical purposes
  • Do not share your account with others
  • Comply with all applicable laws and regulations
  • Do not attempt to interfere with or disrupt our services

Medical Information

  • Provide accurate and complete medical information
  • Follow the advice and instructions of our healthcare providers
  • Seek emergency medical care when appropriate

Healthcare Provider Services

Professional Standards

  • All healthcare providers are licensed and qualified professionals
  • Services are provided in accordance with applicable medical standards
  • Providers maintain appropriate professional liability insurance

Limitations

  • Digital consultations may not be appropriate for all medical conditions
  • Emergency situations require immediate in-person medical care
  • Some conditions may require in-person examination or testing

Privacy and Data Protection

Data Collection

  • We collect only necessary information to provide healthcare services
  • All data collection complies with HIPAA and GDPR regulations
  • Patient data is protected with enterprise-grade security measures

Data Usage

  • Patient data is used solely for providing healthcare services
  • We do not sell or share patient data with third parties without consent
  • Data may be used for quality improvement and research with appropriate safeguards

Payment and Billing

Service Fees

  • Fees for services are clearly displayed before service provision
  • Payment is required before or at the time of service
  • Refunds are provided in accordance with our refund policy

Insurance

  • We may accept certain insurance plans where applicable
  • Patients are responsible for verifying insurance coverage
  • Out-of-pocket costs may apply

Limitation of Liability

Service Limitations

  • Our services are provided "as is" without warranties
  • We are not liable for any indirect, incidental, or consequential damages
  • Our liability is limited to the amount paid for the specific service

Medical Disclaimer

  • Digital healthcare services have inherent limitations
  • We do not guarantee specific medical outcomes
  • Patients should seek in-person care when appropriate

Intellectual Property

Ownership

  • All content, software, and materials are owned by Min Hälsa or our licensors
  • Users may not copy, modify, or distribute our proprietary materials
  • User-generated content remains the property of the user

License

  • We grant users a limited, non-exclusive license to use our services
  • This license terminates upon violation of these terms
  • Users may not reverse engineer or attempt to extract source code

Termination

User Termination

  • Users may terminate their account at any time
  • Account termination does not affect completed services
  • Users remain responsible for any outstanding obligations

Service Termination

  • We may suspend or terminate accounts for violations of these terms
  • We may discontinue services with reasonable notice
  • Termination does not affect liability for prior breaches

Dispute Resolution

Governing Law

  • These terms are governed by Swedish law
  • Any disputes will be resolved in Swedish courts
  • Users may have rights under consumer protection laws

Arbitration

  • Certain disputes may be subject to binding arbitration
  • Arbitration will be conducted in Stockholm, Sweden
  • Users retain the right to opt out of arbitration clauses

Changes to Terms

Updates

  • We may update these terms from time to time
  • Material changes will be communicated to users
  • Continued use constitutes acceptance of updated terms

Notification

  • Users will be notified of changes via email or website notice
  • Changes take effect 30 days after notification
  • Users may terminate their account if they disagree with changes

Contact Information

For questions about these terms, please contact us:

  • Email: legal@caregot.com
  • Phone: +46 8 123 456 78
  • Address: Min Hälsa AB, Stockholm, Sweden

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Last updated: January 2025